General Technology Policies
The School of Informatics computing policies are set by the Director of Technology Services, the Executive Associate Dean, and the Informatics Technology and Library Resources Committee [ITLRC]. Their goal is to help School of Informatics faculty, staff, and students make productive use of computing and library resources.
Eligibility for Computing Resources:
The following classes of users are eligible for baseline computing support: faculty on full time, continuing appointment and staff whose duties require computers. In addition, certain groups of Associate Instructors with substantial supervisory responsibilities may be eligible for computer equipment with departmental support. Visiting and part-time faculty may be provided with a computer if inventory allows.
Life-Cycle Replacement:
Baseline hardware configurations are reviewed annually and, in order to participate in volume discounts, generally follow configurations adopted by the campus. Computers in the School of Informatics (IUPUI) are replaced on a three-year cycle, with upgrades occurring in the summer. Faculty may elect either a Windows or Macintosh computer from a list of higher-education or academic standard configurations provided by the University’s list of preferred computer vendors. The current standard configuration meets the requirements to run Adobe Creative Suite, including a network card to permit connection to the School of Informatics servers, the campus network, and the Internet. All computer purchases must include a three-year warranty.
To maximize compatibility, all School of Informatics computers are provided with a standard software build. In the event a computer system becomes corrupted, the Technology Staff will restore the standard build. Laptops are required to run CompuTrace. Included in the standard build is Symantec anti-virus, Shavlik, SSH, FireFox, QuickTime, the latest release of Microsoft Office Professional (a suite of applications which includes Word, Excel, Access, and Outlook), and Adobe Creative Suite. Additional applications required by faculty based on the courses they are teaching will be installed as needed (ProTools, Sonar, Final Cut Studio, Maya, Game design, etc.).
Technology Support:
The Technology Staff will provide hardware and software support. The Technology Staff will install hardware, perform hardware diagnosis and repair, and analyze software problems. Reports of computing problems should be reported using the School’s Technology Support system: http://informatics.iupui.edu/technology/support/. If you lack network access, phone 278-7677 and leave a message.
Priority is given to requests that affect a large number of people, for example, where there is a widespread networking problem. Individual requests are dealt with as quickly as possible. For software-related problems, users are encouraged to use the following resources: [1] on-line documentation, [2] the University Information Technology Services (UITS) Knowledge Base (http://kb.indiana.edu), and [3] the UITS Support Center (4-4357). Short classes are available for many computer applications through UITS IT Training & Education classes. (http://ittraining.iu.edu/)
School of Informatics computers are to be used in on-campus offices only. In cases where faculty wish to use a school-owned computer at home, they must obtain approval from the Dean. When such approval is made, faculty must complete an off-campus inventory form available from the Director of Technology Services, and the faculty must also keep the Director informed of equipment location at all times. The technology staff will provide service only for school-owned computers located on-campus. If you have technical problems while using your school-provided computer at home, you will need to bring it to school for repair. Personal computers owned by faculty and staff cannot be serviced or supported.
